How Are Evolving Technologies Shaping Air Travel?

The COVID-19 process has negatively affected many sectors, as well as our daily lives. The air transportation and airport operation sector has also undergone a great change and transformation during this process, and this transition process is still ongoing. Depending on the changing expectations and demands of consumers, companies in this sector need to provide much higher quality services and experiences to their customers than before. For this, adapting to new generation technologies is important. So, how are evolving technologies shaping air travel and how will they shape it in the coming period? Artificial Intelligence Artificial intelligence is used by airlines to maximize customer satisfaction by providing passengers with a personalized travel experience. It also helps to personalize and optimize interactions between airlines and passengers, ensuring that services are tailored to the needs of passengers. Given that personalized service has become extremely important in all sectors today, the more widespread use of artificial intelligence in the civil aviation sector seems inevitable. Big Data Big data, when combined with artificial intelligence and machine learning, helps predict consumer behavior and continues to gain more and more اعتبار in our digital age. Given the high probability of success in this technology, it is predicted that airlines will create value for the sector by proactively utilizing data mining techniques in their planning. Automation As machines become smarter with technological advancements, pilotless aircraft are expected to be included in the aviation industry in the future. Integrating artificial intelligence with Hybrid RPA is predicted to enable an aircraft to complete its journey without any manual intervention. However, given the various uncertainties and risks during flights, it will be a long time before pilotless aircraft enter our lives. Biometrics Biometric technologies such as facial recognition, fingerprint verification, and retina scanning are expected to become the most common verification method in the near future. The digitalization of this process is thought to have positive results in reducing paper usage and speeding up security processes. Workforce and Skills The digital transformation in the airline industry is progressing rapidly, and this transformation brings with it a talent gap in the existing workforce. From pilots to cabin crew, from engineers to air traffic control specialists and security inspectors; it is becoming inevitable for employees in all job roles to develop their skills to adapt to the approaching digital future of aviation. Furthermore, although automation is expected to take over some jobs in the sector in the future, it is also predicted that new positions requiring manual labor will emerge. This article is quoted .