Augmented RealityCustomer Service

How Augmented Reality (AR) Continues to Transform Customer Experience?

Augmented reality (AR) is continuously paving the way for more engaging interactions between businesses and their target customers. In more ways than one, AR-based customer experience can ensure increased customer satisfaction and business conversion. According to a study, a whopping 71% of customers have very favorable opinions about AR in the shopping experience. They say it would urge them to…
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Digital TransformationSociety

Digital Transformation Moving to Main Street

For the last 5 years, big tech companies like Adobe, Microsoft, Salesforce, and Google have talked about the term “digital transformation.” The idea being, moving old systems into the digital and virtual world. At the large company level, those changes were accelerated…
ConstructionTechnology

The Upcoming Trends of Construction and Technology

Gone are the days when construction companies used to only rely on spreadsheets, maintain folders, and perform paperwork. Technology has changed the entire outlook of the construction industry. When we talk about embedding technology in construction, we refer to multiple aspects in which we can make the work faster, efficient, and more effective. The Upcoming Trends of Construction and…
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HealthTechnology

What Does the Future of Telehealth Look Like?

During the COVID-19 pandemic, most of us got a glimpse of the potential future of telehealth. Telehealth, or telemedicine, is the ongoing delivery and execution of any health- or medicine-related services in a remote setting, using telecommunications and digital…
Artificial IntelligenceHuman Resources

HR’s Role in Understanding and Mitigating AI Bias

The benefits provided by AI and machine learning are pretty well established. The technology can help businesses automate processes, gain insight through data analysis, and engage with customers and employees. And it can help them satisfy ever-changing market demands, streamline operational costs, and remain competitive in an increasingly fast-paced digital world. HR’s Role in Understanding…
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Artificial IntelligenceChatbots

Artificial Intelligence in Customer Support: What AI Means for Your Chatbots

When we speak about artificial intelligence, most people associate it with “something smart.” From voice assistants capable of finding the answer to any question and self-driven cars to cutting-edge fridges that can plan meals and stream your favorite content – the game is changing, technology is engaging, and AI is getting smarter and smarter on its own. However, the concept of…
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